Introduction

University of Ottawa, School of Information Studies

September 21, 2015

University of Ottawa, School of Information Studies

Confronting an increasingly complex communications marketplace, Canadian consumers need meaningful and reliable information to understand their rights, make informed choices, and evaluate solutions for successful self-advocacy. Through direct consultation with consumers on their information seeking, access, and use habits, this project will establish best practices and an online toolkit for consumers to access and evaluate solutions for successful self-advocacy.